Terms and Conditions
JORVIK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us via the contact form.
Our Contact details:
Phone: 01904 543405
Fax: 01904 627097
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard but do not accept American Express.
If you wish to make a purchase by cheques please call to discuss the matter with a member of our retail team on 01904 543405
Shipping And Handling
Postage charges are based on size and weight in line with the costs we incur when sending out the items.
In order to keep costs down we use a combination of the Royal Mail and various parcel delivery services.
We are unable to ship to a PO Box or BFPO address as the items need to be signed for.
Please note that the purchasing of multiple items may result in an undercharge on postage. This may occur where the size of parcel increases the amount we are charged beyond that which our system calculates based on weight. Should any such difference be in excess of 10% of the value of any particular order we reserve the right to request an additional payment in order to process the order.
Please allow 30 days for delivery of goods.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All card transactions are securely processed through RBS Worldpay. No details are viewable by any member of York Archaeological Trust staff at any time.
If you are not satisfied with your product please return it to us within 30 days for a full refund.
If you need to reach us, please email us, alternatively, you can call on 01904 543405 (International +44 01904 543405) or fax us on 01904 627097 or write to us at Coppergate, York YO1 9WT United Kingdom.